To access certain features of the Sun Veterinary App, you may be required to create an account. You are responsible for providing accurate information and maintaining the confidentiality of your login credentials. Any activity performed through your account will be considered your responsibility.

The Sun Veterinary App provides a platform for purchasing pet products. All product prices are displayed in the applicable currency, and taxes and shipping fees may apply. We reserve the right to modify prices and availability of products without prior notice.

All transactions within the App are processed through secure payment gateways. By placing an order, you agree to provide valid payment information. In the event of failed payment, the order will not be processed. All sales are subject to our Refund and Return Policy. 1. Payment Methods We accept the following payment methods for purchases made through the app: Credit and debit cards (Visa, MasterCard) ApplePay Mobile wallets (if applicable) By providing payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate and complete. 2. Payment Processing All payments are processed securely through our trusted third-party payment processors. We do not store any payment details such as credit card numbers or bank information. For more information on how payment data is handled, please review our Privacy Policy. 3. Payment Authorization Upon placing an order, you authorize us to charge the selected payment method for the total amount due, including any applicable taxes, shipping fees, and discounts. If there are any issues with processing your payment (e.g., insufficient funds or expired card), we will notify you and request updated payment information. 4. Pricing and Currency All product prices are displayed in [JOD]. Prices may be subject to change at any time without prior notice. The final price, including applicable taxes, will be displayed at checkout before you confirm your order. 5. Taxes and Duties All applicable taxes and duties are included in the final price at checkout. For international orders, customers are responsible for any customs fees, import duties, or taxes imposed by the destination country. 6. Refunds and Cancellations If you wish to cancel an order or request a refund, please refer to our Return Policy. Refunds are processed in accordance with our policy, and we will notify you of the status of your request.

We strive to ensure that the App operates smoothly and securely. However, we do not guarantee that the App will be free of errors, bugs, or interruptions. To the extent permitted by law, we are not liable for any damages, losses, or harm resulting from your use of the App.

Your privacy is important to us. Please review our Privacy Policy, which outlines how we collect, use, and protect your personal information.

The App may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party websites.

1. Returns We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return most items within [1] working days from the date of delivery. Please ensure that the product is unused, unopened, and in its original packaging. Exceptions to Returns: Perishable items (e.g., pet food, treats) cannot be returned. Medications and supplements cannot be returned 2. Return Process To initiate a return: Contact our customer service team at [customer service contact] within 1 working days of receiving your order. Provide your order number and the reason for the return. We will provide instructions on how to return the item. Customers are responsible for the return shipping costs unless the item is defective. 3. Refunds Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be issued to the original payment method within 40 working days. Please note: If the original payment was made via credit card, the refund may take 5-10 business days to appear on your account due to processing times. Shipping charges are non-refundable unless the return is due to an error on our part or a defective product. 4. Damaged or Defective Items If you receive a damaged or defective product, please contact our customer service team within 1 working days of receiving the item. We will offer a full refund or send a replacement, and return shipping costs will be covered by us. 5. Exchanges We currently do not offer direct exchanges. If you would like a different product, please follow the return process and place a new order for the item you wish to receive. 6. Non-Returnable Items The following items are non-returnable and non-refundable: Pet food, treats, medications and supplements (unless damaged or expired) 7. Late Returns Returns received outside of the specified return window will not be accepted, unless otherwise agreed upon in writing with our customer service team.